What is the key to innovation?  Advanced technology?  Nope!

As this story in the Coeur d’Alene Press shows, advanced technology (in this case SMS – short message service, more commonly called text messaging) would have been ineffective had it not been for the innovative application of the technology by Post Falls Police Department dispatchers.

The key to innovation is people equipped first and foremost with nimble minds, people who are creative and innovative and unafraid to try something differently.  In this case, a life was probably saved by dispatchers who creatively applied a tool provided to be used for a somewhat different purpose.  Good for them, and good for the people who hired, trained, and supervise them!